A leader walks through five questions to ask before committing to anything. Google's data shows happy employees drive customer satisfaction and revenue, so the first question is always about your team's wellbeing.
I love Google's mentality here. You know, in the last 25 years, Google has a very famous mantra inside of their meetings, and it says, I don't care what you think, or I don't care what you feel. Show me what the data says. And I think that's really interesting is people that come in with, oh, I think we should do this. Cool, but show me what the data says. Why do you think? What's the ROI going to be of that decision? So I always go back to everything that we want to do as a company. Will it make our employees happier? Will it make our customers happier? Will it increase gross margin? Will it drive revenue? Will it make our vivid vision come true? I always build everything with, will it make my employees happier? More than profit, more than revenue, everything else. If I have really happy employees because they don't have to work with the jerks, they don't have to deal with waste, they get to work on important shit. They get to work with people that are producing results, they get to work with people that are living core values. If I get to work with those critical few people, they're going to take care of my customers. And if my customers are being taken care of by really happy people, my customers will pay more.
Flutterwave Former Global Head of Operations Awa Kone | When Growth Outruns Operations (Podcast 611)
