Cameron HeroldFounder of the COO Alliance & Invest In Your Leaders Training

Disagreement In The Workplace and Conflict Management

28 Jan 2023 · 1 min

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A speaker (Cameron Herold) argues that disagreement is necessary for organizational growth and that a trust-based environment enables constructive disagreement. Leaders should set ground rules for collaborative decision-making: attempt group consensus within a set time, and if none is reached, an executive (leader) will make the final decision so the organization can move forward.

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I don't believe that the Kumbaya is the way to get things done. I don't think we have movement or growth without disagreement. And I think that breaks into kind of the other piece of the business that we look at is a trust based environment. We talk a lot about the relationship with the COO and the CEO. We have a very trust based organization here to where disagreement is good. We want to make sure people can collaborate together and people feel empowered to provide their opinion and don't feel like what they might say is wrong. What really matters is when you do get into that collaboration, you have to set the ground rules. And maybe the leader of that group, if it's me or somebody else, will say, hey, listen, we're going to spend the next hour collaborating on this. If we can come to a decision as a group, great. We'll go forth and conquer and we'll be all behind that decision. But if, for whatever reason we get to the end and there's not a decision, then there's going to be an executive decision. And it may be me, it may be somebody else within the group, because at the end of the day, we have to move on in a direction.