Great COOs Don’t Just Manage—They Protect Their People | FPA Med (Podcast 484)

When I put on my hat of coo, I know that my responsibility is to make sure that my team gets paid. I can advocate for them even in the face of lawyers who are. Who negotiate. That's their business. And they can sometimes be bullies. But I just need to hold fast and, like, just be secure in my role by saying, well, you signed this contract, sir. If you don't maintain a positive retainer balance, if it gets depleted, will stop work until you're able to replenish it. You know, stomping up and down and having a tantrum, say, I understand you can pay with a credit card if you need to. You can advance the money for your carrier. We sent this out to you 45 days ago, and we really need to get paid, but we don't know. It's like, I understand. So those types of conversations are never pleasant to have. I think they're used to being able to push around on some of these experts more than they're able to when they have someone like me who's able to run into interference for them.