How To Handle Hard Choices Head-on as a COO

If the phone rang right now. Phone rang, you picked it up, you found out that person was just hit by a truck and killed. They were off going to some restaurant, they walked across the street, they're dead. Grab a post it note, write down the five things you'd have to do to replace them because they're dead. Fire them and start working on item one. But we often come up with excuses for reasons we haven't fired them. And most often, if you write down 10 reasons why you haven't fired that person, maybe they'll improve. Maybe I haven't coached them well enough. Maybe they're having trouble at home. Maybe they don't know what it maybe I didn't onboard them all up. All those mean your chicken. When you have doubt, you have no doubt.