Cameron HeroldFounder of the COO Alliance & Invest In Your Leaders Training

Struggling with Tough Conversations? Use THIS Framework!

29 Apr 2025 · 1 min

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1:00

Cameron Herold teaches a simple framework for having tough conversations using an explicit template: name the specific behavior, state how it makes you feel, and explain what you need. He illustrates the method with a concrete example about a team member repeatedly arriving late to meetings, translating general complaint into specific, behavior-focused feedback and desired actions.

Chapters

It's interesting how college pro is my real world mba. So the model that I learned back then was when you. I feel, I need. How do you feel? Let's say that someone does something that pisses me off, maybe they're showing up late for meetings. Constantly showing up late for meetings. You don't say. You're always late for meetings. Right? Because a person will go, no, Yesterday at the 3 o' clock meeting, I was on time. You say yesterday morning at our leadership team meeting, when you showed up 15 minutes late. All right, so when you. I feel. I feel like you don't care about us. I feel like you're selfish. I feel like you're taking advantage of the team. I need you to start showing up for meetings like you're an athlete showing up for the start of your Olympic event. I need you to remember that we're going to start on time, we're going to finish five minutes early so you can actually show up to your next thing on time. But I need you to tell yourself that the next time that you say, sorry I'm late, what you're really saying is, f you, I'm disrespectful. I care more about me than I care about you.