Cameron HeroldFounder of the COO Alliance & Invest In Your Leaders Training

This Customer Review Hack Will Earn You A 93% Success Rate

17 Jul 2024 · 0 min

Watch on YouTube

0:28

This YouTube video (Cameron Herold, July 17, 2024) offers practical tactics for managing online reviews by proactively generating positive reviews from satisfied customers. In the provided excerpt he recommends identifying a group of 33 especially happy customers and, over six weeks, asking for five reviews per week across platforms (Google, Yelp, Indeed, Glassdoor) so that positive feedback outweighs occasional negative reviews; he also notes employer-review platforms (Indeed, Glassdoor) become more important as a company scales (example: from ~100 to ~300 employees).

Questions this video answers

Six weeks

Five per week

Google, Yelp, Indeed, Glassdoor

From 100 employees to 300 employees

So then when that one grumpy, negative review goes up, it doesn't even really matter anymore because all the good ones are already left. So what you want to do is go to those 33 really happy people and create a spreadsheet and over the next six weeks, have five a week leave you a Google review, or five a week leave you a Yelp or an Indeed review, or five a week leave you a Glassdoor review. Because as you go from 100 employees to 300 employees, your indeed reviews and your Glassdoor reviews will absolutely matter.