Chad Silverstein built trust through daily morning walkarounds where he greeted everyone and had brief personal conversations. He kept notes on birthdays and anniversaries, then followed up later. He stresses these rituals were disciplined, not random, and that leaders must genuinely care about their team's growth beyond profit.
Chapters
Finding what you love to do, finding your way of being a leader, your nuances. I used to do this by walking around every morning and saying good morning to everyone, and then I would stop and talk to at least one person and have a little bit more of that transactional relationship. And by the time I sold my company, it used to take me like a half hour every morning to walk around, but that walk did so much to build trust, and people talked about it for years. I used to make little notes when people would tell me it's their birthday, anniversary, or something significant in their life that I could then ask them about it a year later, and they were always amazed how I knew or how I remembered. I had disciplines and I had structure around those disciplines. So I like to do a lot of little things that are meaningful to people so that they remember it and that they know that it's not just always that transaction. I'm trying to get you to do what I want so I can make more money. You have to genuinely care. You have to care about your team. You have to care about their personal professional development. People want to be built into