Clear Expectations Are Key

One of the biggest failures of a leader is to not document what's expected of somebody and hand it to them so that 6 months from now you're not having a complete meltdown because the person thought X and you thought Y. You knew that they were expected to do this, but they didn't know that. You say you said it, but they don't remember, and what they heard was something different. And so it's important for leaders to write things down Give clear expectations. And that is, again, it starts at the top and it's on the leader. So you're not off the hook if you're a leader. It's harder for you. You got to look in the mirror first. You got to set those clear expectations so that people know what's expected of them. And if you don't, you're just delaying just misery of people coming to you and sending mixed messages and sabotaging you behind your back.