Short YouTube monologue by Chad Silverstein advising leaders on how to receive and solicit feedback. Emphasizes staying open, avoiding defensive reactions (the “triple D”: defend, deny, destroy), asking for specific feedback from trusted sources, and reflecting before acting.
Chapters
One of the mantras in Built Lead is that feedback is the breakfast of champions and it's overrated. It's true, it's true. Just like everything else in leadership, everything's a contradiction. There's always going to be an and or a however. And I think knowing when and knowing how to respond to feedback is really important as a leader. And I think getting as much of it as you can is good. I like feedback. I'm very coachable. And I think one of the hardest things to do when you get feedback, especially feedback that you're, you don't like that stings, is to keep your mouth shut and just to let it in because you don't have to do anything with it. And you're giving the person who's telling you it a gift that they get to get it off their chest. And if you react in anything other than saying thank you, tell me more, help me better understand truly curious questions, then you'll probably stop them from ever coming back to you ever again. Especially if you triple D them. The triple D, remember, is going to be the defend, deny, destroy, whatever they say. And if you're a master triple D, er, which a lot of leaders are, because you can articulate your reason for whatever it is that they're getting called out and getting feedback on, you'll, you'll just, literally, you'll just stunt your growth because people won't want to come to you because they know that you're going to triple D them. So let the feedback in. Don't do anything with it until you get a chance to reflect upon it mind for, like, is there truth in it? You know, before you take it so personal, learn to laugh at yourself and just say thank you. You know, the fact that someone had the courage to give it to you in the first place. And if you're not getting feedback and you're not asking for it, you're doing yourself a disservice. Ask and expect crickets. No one's going to tell you feedback, especially if there's no trust. Keep asking over and over and over and then eventually, when there's enough trust, someone's going to have the courage to hit you. And when they do, you got to be ready because you asked for it. Respond appropriately. So go get some feedback. Be deliberate with who you're going, who you're getting it from, and be very specific what you're asking them for feedback on. Very specific.
