Chad Silverstein and Chet discuss leading organizations with kindness toward debtors, employees, and delivery personnel. They argue for making decisions from love rather than fear, using principles and facts instead of emotion, and note that compassionate choices often pay off.
Chapters
It's funny, I don't remember being in this day, and Chet and I used to talk, and I would share some of the Jewish words. And one of the Jewish words is neshama, and that stands for your soul. And, you know, I definitely had a core value in my company of love. We used to joke it was like the squishy core value, right?
But we used to leave with love.
We cared enough that it didn't matter who we were working with, whether it's a debtor on the phone, whether it's employees that are coming in for day one, whether it's the people coming into the office to do deliveries. We just led with love, kindness, and.
It just paid off. It just worked.
People. People appreciate a close connection. They appreciate the. The. The helping hand and the desire and the intention to. To care for other people. And it. It works really well.
And when you're making decisions, sometimes as a leader, it's really hard when you have to make a business decision and you're dealing with the fear of an outcome, the love that you may have or not have, being able to figure.
Out which one you're going to lean on to make the decision.
And I don't know, I feel like you could definitely make mistakes. When you lean into the love, there's no question you got to be smart. But it never really did me any wrong to kind of lean towards taking.
Care of the people that I was.
Leading and making decisions that may have.
Not been the biggest benefit for the.
Company, but were better for the. For the leaders and the organization and the employees as a whole.
And I always found that, you know.
I'd always get things coming back to me bigger and better than I expected. Life has a funny way of doing that. Call it what you want, karma. Things happen for a reason. You know, no good deed, you know, doesn't.
Doesn't pay off at some point for you.
And when you have to make decisions.
You know, like the day says love or fear will inform you.
And before you act on fear and before you act over emotionally, because you want to do the right thing, talk to somebody, get the different perspective and make decisions not so much on emotion.
As it is more on principle and.
Logic and facts, I think that's really important. And there's a time to go with your gut, but very rarely your gut.
A lot of times is going to be run on emotions, and that could be fooling you at the time when.
You'Re either on a high or low. And so, you know, figuring out which.
Side informs you, processing it. Talking to people who care about you.
Who can help you see things that you can't see, and then making a.
Decision based on your principles and on facts and logic. I think that's. That's a great way for you to.
Build into your process how to make tough decisions.
