Chad Silverstein explains how Built to Lead creates psychological safety through regular reminders about speaking and listening, letting people opt in or out, and building trust. Most organizations never give people a real chance to be heard.
Chapters
In built lead practice, we talk about how we speak and listen. We do it as a reminder almost before every single practice because we always have new people coming into practice so they would have to hear it for the first time. So, you know, if you've been in Built to Lead practice for a long time, you may have yourself repeated how we speak and listen over and over and over or heard other people do it. And it's funny, Chet will give it over pretty much the same way. And then when people play it back, they can really never, always get all of them. And maybe again people just hear what they want to hear. But there is, there is a tempo to how, how we do it and we give everybody a chance to speak. And there is something that is incredible that happens when you give people the freedom to speak, but also the freedom to pass and then give them a safe environment where they can share and sometimes, you know, be the only place where they can come out and really be themselves. That's it. That's a gift. That's a gift. And that's what practice does. You can't explain that to people. You can't unless you're there and you experience that. And even more so if you're the person who is showing up and sharing. And when you have a group of people that are, you know, also striving to become stronger in their lives and figure out what they believe and what they want to shoot at, there's something that magical happens. You know, you build relationships with people like, like minded individuals who share, you know, a common purpose and can help and, and build each other. And I think where the real trust kind of comes into play is when people are fighting for each other and when they are fighting with each other healthy, you know, for performance. So there's a lot to be said about the way that teams communicate and the way that they spend time with each other and what they talk about and how they speak with each other and how they get opportunities to speak and have their voice heard. Most places don't, and that's the difference. That's why practice is awesome.
