Get Your Ratio's Right With Your Team

Every team wants to get better. Every teammate wants to get better. You want to get better. So if you want people to come tell you the truth, you got to get your ratios right. The concept behind that is you want to catch people doing good things that you want to perpetuate more into your culture, into your team, so that they're not only hearing from you when you got something really hard to tell them, but if you are constantly finding these good ways of esteeming your teammates with legitimate, specific, purpose-driven comments and statements about things that they're doing, they're much more likely to hear the hard stuff when you have to sit them down down and tell them the truth. It's not the only time they've heard from you, and they have trust. They know that you're not just trying to shoot them in the back.