Chad Silverstein argues that leaders must write down expectations or lose the right to hold people accountable. When expectations are documented and agreed to upfront, a leader can reference them without blame, surface the real tension, and shift responsibility back to the person who missed it.
Chapters
So I have always made a really big deal about accountability and expectations. And if you have clear expectations, it's easy to hold people accountable to them because they should be discussed early and often in the relationship. And if we agree on something and then you don't hold up your end of the bargain, I don't really have to say anything. I could just pull out the expectations that we had when we first went into our relationship and show you, and then I could pass the tension and ask you, so what do you think about that? It's not my problem, it's your problem. And I think people are to have those conversations, but it's why having expectations are so important. And as a leader, you got to determine what those are.