Chad Silverstein explains why employees talk behind their leader's back: the power imbalance makes them afraid to speak up directly. Leaders can fix this by asking for feedback, having hard one-on-one conversations, and building trust outside work routines.
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What's one of the hardest things that a leader has to deal with? It's that everybody is talking behind your back. Everybody's got something to say, and everybody has something to say, and they don't want to say it to your face. You're lucky if you have a team that will tell you the truth, and even if you do, they're still talking behind your back and saying things that they wouldn't say to you. When you're in an authority position and you can control someone's employment and their income, they're going to be scared, and they're not going to tell you exactly what they're saying to everyone else behind your back. So you as a leader, you have to for this. You have to ask for the feedback. You have to have hard, consistent conversations with people that you work with. You have to spend time with them outside of just that day-to-day grind and trying to build trust so they feel comfortable talking to you. And you have to have the wherewithal to kind of, you know, read between the lines and figure out what they're not telling you and find creative ways to get the information that you need.