Stay Cool, Calm, and Collected During Tough Times

One of the hardest skills for anyone in a leadership position is to stay cool, calm and collected during times that are tough, when you're being challenged, when you have someone do something, lie to you, cheat, steal. Typically leaders are going to be the last ones to find out what's going on in their system, and most people aren't going to tell them the truth anyways. And so when you do find out, you've got to be able to stay cool and be consistent and having that consistency and showing up kind of the same way, no matter when it's something really tough or just an average day, it gives people a sense of calmness themselves. You create a culture around your 20 square feet that people will actually be attracted to that they want to come into. And so you have to kind of be aware as a leader whether or not you are attracting people or if you're repelling people. And if you're repelling people and people don't tell you things and you don't get feedback that will help you, it's probably because they're scared to talk to you.