Stop Defending, Denying, and Destroying Feedback

High performers are different. They'll go out and they'll ask for feedback. They'll go to the leader, tell me what I could be doing different. Tell me what I can be doing to improve. And if you're a high performer, you almost instinctively want that and people know that about you. So it's easier for them to tell you what that might be. One thing you can't do and make the mistake of doing is what we call Triple D, which is when you defend and deny and destroy whatever it is that's being said. So if you don't want people to come and tell you anything ever again, just Triple D them. So the discipline for a high performer is to ask for the feedback and then shut your mouth, listen, and take it in. It doesn't mean you need to do anything with it. It just means that you can process that and decide at a later time if there's something that you want to do. You want to make sure you steer away from denying and defending yourself because, again, it's an alternative to getting what you want. They're not going to come back and tell you again if they are made to feel uncomfortable giving you the truth.