Chad Silverstein argues that relying on text, email, and messaging erodes human connection, especially among younger professionals. Leaders should have face-to-face conversations for anything emotional or nuanced, keeping written communication to factual recaps only.
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The new generation of young professionals, you know, they've grown up with iPhones and apps, and the way they communicate now is through text. People are talking less, and it's become a real problem. You know, there's something to be said about being able to have a face-to-face conversation and be able to still remain human and talk and, you know, connect. Your job as a leader is to make sure that you're talking and spending some time and being mindful of the fact that if you have gap between getting that face-to-face because you're remote or because you've just gotten used to texting and emailing, you gotta make it a discipline to go outta your way once in a while to connect with someone. Don't let it go too long. And do not under any circumstances send anything via text or email or instant message that you don't want printed on the front page of a newspaper. You only follow up in writing with facts, facts and what we spoke about and what we said we're gonna do. Anything emotional, Anything that you sit there and you type 'em forever 'cause you don't know how the person's gonna perceive it and you're thinking, will they take it the wrong way? Yes, they will. So don't do it. Go have the conversation.