Chad Silverstein describes how his visible frustration during a lawsuit made his team anxious about his mood. He argues leaders must manage their inner state because their facial expressions and body language set the emotional tone for everyone around them.
Chapters
and that is that I used to have people that would sue our company and I would get very, very upset. And I would walk to the office and I would hear people make comments that, you know, Chad's in a bad mood. And that used to bother me so much because I didn't think that they could tell and I wasn't pouring my problems out to them, but I was wearing it. I don't, I don't do a very good job concealing how I feel. People can read me. Body language speaks volumes. And I remember having to make that subtle change that, you know, even during tough times that I couldn't wear how I felt inside. This is emotional intelligence 101 for sure. I mean, you have to be able to pick up on the fact that you are— you're not staring at your face every day, other people are staring at your face. And you have to know what kind of a vibe you're giving off. And that culture that you have around you, that 20 square feet around you, you know, when people step into it, what are they feeling from you? And you have to have an awareness. You got to build the awareness for that. And you got to find a way, I if you're leading anything, to be consistent. You have to be consistent.