Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Are You the "Car Person" in the Family?

11 Feb 2026 · 1 min

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In this monologue, the speaker reflects on the informal role of being the "car person" within a family or social circle—someone who is repeatedly called upon for automotive advice and assistance. They note that most Americans lack such a trusted car expert, creating an opportunity for professionals in the automotive industry to fill that gap. By positioning themselves as the go‑to car authority, they can build deeper trust with customers, which in turn makes customers more willing to complete feedback mechanisms like Net Promoter Score (NPS) surveys. The speaker shares personal anecdotes about colleagues Chris and Adam receiving similar calls, underscoring how this trusted expertise translates into business value and stronger customer relationships.

Chapters

If I want to be able to get people to answer something like NPS and say yes, I would recommend, you know, going here wholeheartedly. How, you know, how do I do that? And I think any of us in the car business, I was a tech, and so I might get more of these phone calls than other people. But I know I've been with Chris and Adam at different times where somebody's calling them. When you're the car person in your family, you get phone calls. You get like, you know, I got I have cousins that I didn't know were cousins until they needed help with a car situation. And the thing is, most people don't have a car person in the family. The vast majority of the American public doesn't have that. And what your customer wants from you is for you to be that for them. They want their car person in the industry.