Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Books That Change My Life: Rob Riggle Short #3

23 Mar 2026 · 1 min

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1:02

In this brief comedic monologue, Rob Riggle (Speaker A) introduces a "magic phrase" designed to halt arguments, dissolve negative feelings, and foster goodwill. He outlines the phrase as an empathetic validation: "I don't blame you one iota for feeling as you do. If I were you, I would undoubtedly feel just as you do." Riggle explains how this technique can be effective in customer service, business interactions, and personal relationships by showing understanding and acknowledging anger. He then jokes about applying the phrase to airlines and humorously invites the listener to co‑host a new podcast about American Airlines, blending the instructional advice with satire.

Chapters

Wouldn't you like to have a magic phrase that would stop arguments, eliminate ill feelings, create goodwill, and make the other person listen attentively? Yes? All right, here it is. I don't blame you one iota for feeling as you do. If I were you, I would undoubtedly feel just as you do. Man, talk about a way to defuse tough things. That's a great way to do it. It works great in customer service and in business. It works great in relationships too, because what it means is like, I understand you and I hear why you're angry. Yeah, I hear why you're angry. You're validating it. God, just give this to the airlines. And now don't get me wrong, I'm starting a new podcast on American Airlines. You want to be my co-host? Of course. Yes, they're killing me.