Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Building a Strategy for Successful Service Management Growth

7 Aug 2024 · 0 min

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A short conversational excerpt from a YouTube video by Chris Collins titled "Building a Strategy for Successful Service Management Growth." The speakers emphasize that service managers need knowledge and understanding of how to achieve outcomes and should feel responsible for results rather than merely controlling processes.

They have to have the knowledge and the understanding of how to get there or it doesn't work. Right. Yeah.
And to feel like they're responsible for the results, I think, is another thing that comes into it. Because a lot of service managers right now just think that they're, they're there just to control it, but they don't have an in. They don't have any impact on the outcome.
Well, it's really hard to commit to an outcome when you don't understand the recipe.