Chris Collins argues that long-tenured managers resist change even when results suffer, while newer hires adopt new systems faster. He uses a health analogy: change your inputs to change your outcomes. The longer you wait, the more you regret it.
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So some other things that I thought about is they don't have 30 years of experience working against them. Yeah, they're guys say this all the time on strategy sessions or calls with general managers or dealers where give me a shop foreman or your top performing advisor. Oftentimes it's easy to turn them into a really effective leader over the guy with 30 years experience. And you can just tell the way they ask questions. Right. They're asking like the what do you do when this doesn't work? You know, can we have more references? They're, they're just looking for a million reasons to negate the fact that they're underperforming and they need to change. They just don't want to change. And so we're effective at getting them to change. But I would say if you gave me a choice.
I'd probably take the younger person with no experience because the actual ramp up is way faster. They don't know that they can't hire techs. They don't know what they don't know.
And so it's also a position of authority too. Right. Coming in, they're a little bit humbled because they know that they don't have all the answers.
So they're going to do what we tell them to do.
Yep, your authority is a lot better. They're better soldiers, I think. Another one, we can go back and forth on this one.
One funny thing with that too is what's interesting with that manager that has 30 years experience working against them is they know that their results are terrible. They know that the market's changed, they know that they're stuck. But then they want to do everything they can to not change. When common sense tells you that if you're doing one thing and the outcome of that one thing is less than desirable or negative. Right. So if every day I get up and I'm. First thing I'm doing is going to Starbucks and ordering like that milkshake thing, it's like 1200 calories with like I'm getting the Venti Frappuccino and then I'm going to lunch and I'm having a hamburger and fries with another milkshake. And then like.
If you want your health to change and you're, you know, your cholesterol is high and you're having a heart attack or you have a stroke or whatever, you have to change what you're putting in or what your habits are in order to get a different result. And it's the same thing with, with the service department is if you're having a hard time hiring techs, then you need to do something completely different than what you're doing. If your numbers aren't what they should be, then you need to do something completely different than what you're doing. But somehow we live in a society where people think, oh, I'm just gonna get lucky, or there's a magic pill that you can take. No, you gotta change your actions to change the outcome. And that's the thing that always surprises me is a lot of the older managers that are having a hard time will tell you they hate the result, and then everything they do is to sabotage change. Yeah, it's always an. A fascinating study in human psychology and behavior that it's clear as day what you're doing isn't working, but you don't want to change. Like, I, I've created this system for myself where if I'm not getting the habit I throw out, I change everything. You've seen me do it.
Yes, you burn it.
I will burn it down. And a lot of times people around are going like, no, don't burn it. I'm like, no, you're not going to hold me hostage. Like, you're just not. I don't care. I'm just not going to do it. I want a different outcome. And so to have a different outcome, I got to change, as painful as it is. But there's always. There's always. There's always sunshine at the end of that.
And almost always. Maybe I should have done that earlier.
Always very similar to when you fire somebody and you're like, I should have done that a year ago.
Same exact phenomenon.
Yeah, I should have changed a year ago. I've just been carrying this bag of potatoes around.
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