A short spoken clip by Chris Collins arguing that the topics people spend their time talking and thinking about define who they are. He observes that many workplace conversations focus on gossip, drama, and personal details rather than improving customer experience or business outcomes, labeling that pattern the "coffee clutch mob."
What you talk about and think about all day is who you are. So if you go sit in the lunchroom or you go hang out in a huddle or just pay attention to the conversations going on, most of them are about either the people working there, the news, the drama, who's sleeping with who. And very few conversations or narratives or stories are about making the customer experience or the business better. Right. What you talk about and think about all day is who you are. Yeah. I call that the coffee clutch mob. Yeah.
