Service managers fail when they lack clear expectations and a defined mission. Teaching someone like Bobby to identify leverage points and read financials shifts a team from aimless maintenance to delivering business results.
Having clear expectations and intention about what you're doing. Most service managers fail because they're trying to maintain. They're not, they're not headed towards any sort of goal. They, they aren't driving everybody towards a mission. There's no, there's no clear outcome or intention with what we're trying to do. And once Bobby has a clear intention and understands where the leverage is and, and how to read a financial, how to create profit, it completely changes the dynamic there because we start getting results and then it's not about Bobby anymore. The problem with that scenario is it's about Bobby. It should be about the business. Yep.
