A short YouTube monologue arguing that communication problems are usually symptoms rather than root causes. The speaker uses advisor/customer training as an example, saying organisations often request communication training to fix outcomes (e.g., poor customer interactions) but that approach treats symptoms instead of addressing underlying causes.
The one we're going to talk about today is communication, which is a funny one because often what happens invariably is we will, we will have somebody call and say, I need advisor training. And then it will be followed with we need to teach them communication with customers sort of thing. And it's, you know, treating the symptom, not the cause. The problem is not communication. Most of the time that's the, that's the outcome is that we're not communicating, but kind of like time management or a lot of these like kind of self help topics. What people actually teach or how people address this is to address the, the symptom, not actually fix the cause.
