Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Consistency Is Key: Can AI Kiosks Outperform Human Advisors?

24 Jul 2024 · 1 min

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0:43

A short conversational clip from a YouTube video in which Chris Collins and another speaker discuss the central importance of consistency in service/advisory operations. They argue that without consistent advisor behavior (pricing, discounts, using correct op codes) managers cannot implement plans or achieve predictable gross outcomes, and the segment frames this problem in the context of automated kiosks and AI vs human advisors.

Chapters

You've had people come on that have their own automated kiosks and in that sort of thing. And I think that one of the things that is missed by a lot of service managers.
Is the idea that.
You really have no way to implement any sort of plan or strategy if your advisors aren't consistent. Like if they discount and they don't follow a pricing strategy, or they don't.
Use the right op codes and charge.
The right amount, you know, your gross.
Your, er, all of that is going.
To be wildly off or variable because there is no consistency. So you can't achieve a certain outcome if you don't have consistency across the.
Advisors, across all of the.
Opcodes. I guess, in a sense, right.