This is a short YouTube talk by Chris Collins arguing that the key to maximizing mobile service is mindset—being open to making mobile work rather than abandoning it when obstacles arise. He illustrates the point with visits to Freightliner dealerships, describing school-bus warranty logistics and a successful dealer running multiple mobile trucks who reports technician efficiency of ~110 (by charging travel time). The clip ends with practical encouragement (persist beyond the initial 90 days) and a call-to-action to subscribe or contact the show.
Questions this video answers
February 27, 2024
About 110 (reported by the dealer in the anecdote)
About 90 days
Call 833-ASK SDR (also spoken as "That's 8333-ASK SDR")
Chapters
So when we're talking about how to maximize your mobile service, the. The very first thing is the mindset.
Right.
Okay.
It all starts with the mindset. I am. I'll tell you a little story.
When we were doing the training. This is years ago, when we were doing the training for heavy duty truck, I went to a couple. I think they were Freightliner dealerships. I went to a bunch of Freightliner dealerships. But I was trying to understand how it worked. You know, how it works.
I remember the story now.
And so I'm at a dealership in Oregon and I'm talking to the manager, and we were talking about the fact that they sell a lot of school buses, but the school buses are. Most of the school districts are hundreds of miles away. Right. And they. The schools struggle to get them in for warranty work. A lot of these schools have their own techs, right.
For their basic maintenance.
Maintenance or whatever, but they struggle to have warranty work done. And so they save it all up for the summer when they're not being used. And then there's this, like, huge influx of buses trying to get in to get repaired, which the truck shops couldn't.
Handle, if I remember correctly.
And so I brought up the idea of having a mobile.
Mobile truck. And we. We've seen people be wildly successful with mobile. Right. So in the back of my head, I know that that works especially for that. Right.
And.
The other thing is, in that scenario is you can hire a mobile driver that lives 200 miles away. Like, they don't. The idea with mobile is they don't have to be at the dealership.
That's right.
Right. So it gives. It allows you to geographically.
Expand your.
Customer base, if you will.
And the manager said to me something of the effect that that would never work. I don't remember exactly what the excuse was, but that that would never work.
They, you know, this and that. The other thing.
Oh, they didn't try it and it didn't work.
Well, they said they would. They would have too much downtime.
15 reasons why it won't work.
Yeah.
Okay, got it.
Then literally, because we're going like, you know, dealership to dealership. Literally two hours later, I'm in another service department.
I even remember the town that you're in. Yeah, Fife, Washington.
No, no, this one was in the middle Oregon. Oh, I thought it was the.
Fife was the other one. So you're in Oregon.
Oregon. We're going up the five.
Okay.
So we started south, and now we're like middle. Middle Oregon. And that Guy had, I think, six mobile trucks.
Like, I don't know, 40 miles away. And they, I asked him, I go, what is the efficiency of the text on the mobile trucks? And guess What?
He said, 110.
Yeah, you remember? And I said, well, how do you, how do you achieve 110 with travel time? And he goes, we charge for travel time. So the texts are flagging for travel time.
Yeah.
Interesting.
I think it's great.
Never work. And so just from, you know, what we do, going into different businesses is, I think the main thing, the main ingredient of any business that's successful is the mindset that it can work. And you're going to figure out how to make it work and you're going to be, you know, a mentor of mine once said, people are either open or they're closed. Right. You're either open or you're closed. Two ideas. So one manager's closed, one's open and ends up the one that's open is very successful. So when it comes to maximizing your mobile service, it starts with having a mindset of we're going to figure out how to make this work. Not every time we hit an obstacle, we throw the baby out with the bathwater.
Great.
Because most of the time, 90 days in, people just give up because it's a new thing. It's not easy.
Yeah, it's gonna be hard to start.
Okay, so mindset is number one. In return, you can do one off your list.
Great.
Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 833-ASK SDR and we'll answer your question on the show. That's 8333-ASK SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins and I'll see.
