Short transcript of a conversation (likely from a video) between Chris Collins and another speaker discussing the idea 'form equals function' in service design and user experience, using informal examples (greeting customers, school bus vs. car) to illustrate how form should support intended function. Tone is conversational and humorous.
Form equals function. Do you have any idea what that.
Means about form equals function? Essentially just that.
That if you're designing a service drive and the way that you greet a customer, the way that you walk out, it's kind of all built for the intention at the end of the day for them to have a good experience.
Let me give you an example. If you're a school bus driver and you have 32 kids to pick up and you do that with your Kia Santa Fe, how's that going to work out.
Without some rope? Not good.
What are you going to do with rope?
It's for a different episode. What are you doing with rope? I'm just saying you got to get them all secure.
And they stack well.
Oh, you're gonna stack kids on top of the Santa Fe?
That's why the refracts.
Okay, well, that's not safe, and we don't want to do that.
