Chris Collins talks about building a high-performing service department using a checklist-based mindset that works across any business. A hair stylist doubled her revenue by applying his methods. The core idea: service excellence isn't industry-specific, whether you're running a dealership or a salon.
The chris collins, inc. Service drive revolution podcast.
The reason we're here is because I know when I found and read your book and I went through the irresistible or irreplaceable Service manager.
Irresistibly sexy Service manager. The revised waiting.
I knew this.
In my head. My head, I'm like, is he gonna let that go? He's like, nope, he's not gonna let it go.
Well, just came out the other day, Chip Foose came out and said, you know, the problem today is nobody wants to build anything. They want to buy it.
Wow, that's good.
Just like you.
You could.
You could probably go into any dealership and turn it around and you could make it. You could take it from what it's worth today and probably double it.
Let me. Let me expand on that. We could go into doctor's offices. We can go into furniture stores. It's all the same. It's a mindset. Yeah. Once you have the mindset, it's scalable anywhere. Yeah, it's. It's anything we, like, have. We have a certain checklist of things we do, and it works in anything. We've proven it. I helped the girl that cut my hair double her revenue. So you. You look like an. An Alaskan drag queen coming out of here. So then he hands. Then there's a girl. He heads me off to this girl. This very, very cute young girl. So let me get this straight. You. You're in. You're in. Furry Boots.
Episode 18 out Tuesday.
