Chris Collins argues that video inspections are often marketed as a "magic pill" that will solve inspection problems simply by switching to tablets/video. He counters that technology alone doesn't fix broken processes: if a paper-based process is flawed, digitizing it won't help. Video inspections require a different system and process than paper inspections, not a direct one-to-one replacement.
So we think when we do tablets and we do video inspections, the assumption is, in the way this is sold in our industry, is it's a magic pill. Right. But if you do video inspections, all of your problems are going to be solved. And when I say, or we say that if you can't do it with paper, you can't do it digitally, what we mean is it's not a magic pill. Because if you don't have the process in place to do it with paper, you're a complicated. Because the other thing is when you think it's a magic pill, you don't understand that, for example, doing video inspections is a different model. It's a different system, a different process than doing paper.
