A short YouTube dialogue where Chris Collins and another speaker diagnose common management failures in service departments. They discuss how high work-in-process ('whip') signals poor attention to detail and leads to write-offs; high turnover often reflects weak leadership, bad hiring, or unclear expectations; inconsistent punctuality mirrors managerial inconsistency; poor staffing hours show lack of foresight; and equalized pay structures ("communism pay plans") remove incentives and reflect naivete about performance.
Chapters
What does it say about you if your service department has a big whip?
Whip is work in process that you have.
You have no attention to detail. The other thing I would say is if you've got a lot of whip, you are probably destined to write off a bunch of stuff because those things age like milk, not wine. And.
Yeah, just. I'm really stuck at the whole. You just, you either don't care or think that it's just gonna work itself out. It's magically gonna work.
What does it say about you if you have high turnover?
So I've got a couple of things here. One is you're not really a good leader to work for because a lot of people leave their job because of their boss. The second thing is you are terrible at hiring. So a lot of people say that you do just have bad people working at your place. But I would say that you hire, you're attracting who you are in a lot of cases. And the third thing I would say is you don't set clear expectations of your people.
All those would lead to lots of turnover.
That's good. What does it say if your people are late and inconsistent?
That you are late and inconsistent.
What does it say about you if yours. Everybody's gone at noon.
That you have no foresight. Like, not only is everybody gone at noon, but that's when a bunch of customers can come to the dealership.
What does it say about you if your people are. Are.
Non incentivized to perform? There's no minimum standards, there's no, there's no incentives, there's no commissions. Or that you're on a communism pay plan where everybody is dividing the pie equally. What does it say about you if you.
Well, I propagate a socialist communist mindset.
Yeah. So there's a couple of things there. One is, I feel like communism pay plans are the easy way out because it's really easy to calculate everybody's pay. It's like, you're like, I have 10 people. I divide this pot by 10 and that's what everybody gets. Which there's no, there's nothing into that. And then you also kind of go into this, assuming a social contract that everyone's just going to perform to the best of their abilities because that's what good people do. Right. There's.
So you're naive.
Yeah. Which kind of reminds me a little bit of why is it, why, why is it so hard for a communist to tell a good joke? Why he has to wait for everybody to laugh or to be funny?
That's pretty good.
I haven't told a communism joke for a minute, but, but I would say that you're really assuming that people just, they come to work to perform at the top of their, their possibilities just because that's what what people do. It's a terrible assumption.
So just to kind of summarize how we do anything is how we do everything. And the little things are signs for the bigger things. Yeah. And if you're struggling in one area, it might mean that you're sitting at your desk on Facebook and you should get to work, hire some techs, build some systems, become a better leader, get in front of it, not, you know, just reacting to it. Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers do Chris Collins, inc.com I'm Chris Collins, and I'll see you in the next video.
