Chris Collins says fatalists let fear of the past or future paralyze them. He restructured a service department in 45 days, hiring techs and changing pay plans, but staff kept asking what happens when it fails. Fear stops leaders from making necessary changes.
Most people are guided by their fear of the past or the fear of the unknown. We should call those people fatalists. Because many times I've had. So let's say I go. I go into a service department. We hire techs, we add desks. We hire a couple of advisors, we rearrange. The way the drive process is, we have new pay plans, like we've done. We've done a year's worth of stuff in 45 days. And then you're sitting there with the manager who's done all this work, Right? So he's really the one that's done a lot of the heavy lifting. And he will say, so what are we going to do when this doesn't work? And it's always like, we were so busy. I never got it that you don't believe in this.
