Short YouTube excerpt (Chris Collins) featuring a brief dialogue between two unnamed speakers about customer service. Speakers argue that 'winning' an argument with a customer means the customer loses and the company ultimately loses too; they emphasize avoiding that outcome and criticize low customer-service standards (long hold times, absence of staff to help).
When we win, that means somebody lost. And if the customer loses, we lose in the end. Yeah. There's no reason to be. Right. We got to absorb it and have better systems. By the time it gets to that point, it's too late.
Yeah.
You gotta. You gotta avoid that point.
Yeah. I think it's about them. It's not about us. And the bar.
Is so low now with customer service, it's so low. Like, I go into places all the time. There's nobody even to help you anymore.
Yeah.
Like you're on hold forever. It's. It's just nuts.
