Chris Collins argues that adopting digital inspection tools (video or software) fails if the underlying human discipline isn't present — "garbage in, garbage out." He cautions against buying novel software as a shortcut and urges intentional, disciplined practices (e.g., technicians reliably doing paper checklists) before moving to digital solutions, tying the point to setting goals for 2026.
People say, oh, well, you guys don't like digital inspections, or you don't like video inspections, or, you know, whatever it is. And that's never what we say. What we say is you can't. If you can't do it with paper, you can't do it with software because it's. It's garbage in, garbage out. Like, if you're not disciplined enough to have a tech stand under a car with a clipboard and a piece of paper, you're certainly not going to get all of them to get out a phone and make a video. And actually, it'd be good. Yeah. Like, it's just. You sometimes just got to walk before you can run. And a lot of people are like, oh, we're going to buy the thing that allows us to run. But nobody ever runs software goes unused. I mean, it's just. It's just part of who we are as humans is we love new and we love novel. So when it comes to thinking about your goals for 2026, is it novel and new? Are you doing it because you think you should do it, or are you doing it because you're intentional? And this is really something you're committed.
