Empower Your Technicians - The Real Key to Success
22 Jan 2024 · 0 min
0:25
Chris Collins (speaker) argues that managers should treat technicians as respected team members—"friends"—who are communicated with, included in planning, and given a voice, rather than being treated as anonymous workers only engaged when problems arise. The excerpt emphasizes communication, involvement, and respect for technicians' role in organizational success.
