A short conversational clip from a November 24, 2023 YouTube video by Chris Collins in which two speakers discuss the importance of acknowledging and responding to technicians' concerns. The speakers emphasize that failing to reply discourages future reporting, and that listening—even to decline a request—is essential because feedback often reveals useful, valid perspectives.
Nobody responds back to the concerns. They're like, oh, yeah, okay, I'll check into it. But they never do. And then they just stop asking because they don't think that anyone cares. So even if you're going to tell them, no, I'm not going to do it. You have to get back to them. So you have to listen.
Yeah, I. I think, too, though, that what happens there is. Then you. You end up learning stuff, like.
More than you know.
Yeah. I think they usually. Their perspective usually isn't wrong.
Yeah.
You might not understand it or know what to do, but it's not wrong.
