Express Advisors: Good or Bad?

Welcome everybody to service Drive Revolution in your Friday drive by. I'm Chris Collins and this is Chris Joan. Hello everyone. This is where we answer your health and fitness dieting questions.

Yes. And fitness tracking.

Drive Revolution is all about revolutionizing your kitchen.

That's right. And your eating habits. Diet, exercising. Yeah. Overall mental health also very important part.

If you have a question for the big show, the phone number is 8333 ask SDR. That's 8333, ask SDR. What do you say we just jump right into it?

Let's do this thing.

I was a guy who called up with the Advisor with the 25% awesome rate instead of 5%. Not that great. You guys did an awesome job relating it to other jobs. It was cracking up over here. But anyway, just wanted to follow up with what I did with the advisor. Kind of sat him down, told him where I needed to be and I kind of showed him what he was missing out on. And also I backed down his appointments for the day so he could focus on that 25% and make that 100%. So just some numbers. What he did for May.

He got his hours per ro up to 3.14 hours in ro.

He also got his retail dollars per ro up to 360 bucks.

An average sale per ro, I mean, is just huge, just huge numbers. His.

CSI is coming up still not where it needs to be. He still gets maybe 10%, maybe 15% of people that do not like him at all. But the other people are giving him pretty good ratings. So I, I think it's going in the right direction. I kind of asked myself is this attitude or is this aptitude? And clearly he just didn't know what he was doing.

So I think it's nice of to call back in and give us an update. His numbers are huge, but he still pisses off one and a half people out of ten.

So now we just gotta come up with jobs. You can do that, you're successful 85% of the time.

I don't know. I appreciate the update. I. I don't know. Nothing's changed on my end. Has anything changed on your end?

No, I just think that we. He can't piss anybody off. Like it's just gotta be a thing that it can't be tolerable to piss people off. And it's figure out the cause of why he's pissing them off and then start to work on that part. But I mean those numbers are pretty awesome.

What numbers? He said they're huge. It Isn't even a real number.

Oh, is ours Paro and all that stuff?

I'd say they're pretty decent.

Do we know the brand?

It was Honda, I think.

Honda?

Yeah.

He's at 3.1 at Honda. Way too high.

What do you think that means? I have a suspicion.

It means the guy can only write big jobs. I don't know, like, can't let him touch an oil change. He'll piss him off.

Yeah, if they're not spending money, I.

Don'T know what it means. The math doesn't make sense to me. 3.1 in Honda.

Yeah.

I'm sorry, what's the top advisor in our comp for Honda?

In the high twos.

Yeah, it doesn't even make sense.

I feel like. I feel like that's a crank call.

Remember you said that last time?

I don't feel like it's a. I don't feel like that's a real scenario.

Somebody's like, let's mess with Chris and Christian working. Okay, let's do the next one.

Hi, my name is Joshua. I'm from Sacramento, California and I work at a Honda dealership in Davis, California. And I have been employed for about a month as a express service advisor on an hourly wage. And I feel that I have exceeded my expectations due to the nature of my customer basis and my interactions with customers and my repeat customers as well.

And I feel like I want to just move right up to a service advisor position maybe in some other dealership because I wouldn't be able to actually do it at this dealership. And I was just wondering what your guys thoughts would be on that in terms of should I move when I get the opportunity or should I start looking for a service advisor position immediately or should I wait it out, maybe get about a year or six months doing this, move on. I do have previous experience at a speedy oil change repair place and I was talking to customers there for. I did that one for about a year. And I'm very good with working on cars and explaining how they work and explaining problems with vehicles and it's just something that I feel that I could be doing more with. So if you guys could please, you may answer to that. I'd really appreciate it.

Thank you.

This guy works at a Honda dealership then. Okay, so that makes way more sense to me. Did you know, and I know that we probably don't talk about religion enough on this show, but did you know that Jesus used to drive a Honda? It says it in the Bible. He just didn't Talk about it very much. But in John, I got it written down here, John 12:49, it says, for I did not speak of my own accord.

Little theology for everybody.

That's pretty funny, Joshua. Thank you for the question.

These questions sometimes.

Feel personal. Like maybe a little bit of personal. You know, giving you career advice is very personal.

Well, I was gonna go first.

Well, you did with your joke.

Yeah, I've got more. I'm more than just jokes, Chris.

Okay, go ahead.

There's so much more depth to me. I'm a really, really emotional person.

Eventually we'll uncover that. But I think. Josh, stay the course. Keep writing the tickets. Like, honestly, when you're doing the express, I think that you get the reps of writing a lot of tickets. You get to connect with a lot of customers. The cool thing is that if you write there long enough, you get to start to build your customer base. And then people in six months are like, hey, Josh, how are you? Because they recognize you from before. And then when the opportunity presents itself, then I think that you'll move up to an advisor and you'll already have that customer base that you transition into your main shop customers.

Yeah. So that would not be my advice, but I understand why you're saying that, Josh. What I would do is go work somewhere that doesn't have express advisors. I don't believe in express advisors whatsoever. It's a recipe for disaster. Like, what's the life of an express advisor? So you can't tell the customer about anything else. What happens if you write an express and it needs more work?

It goes to the main shop.

And to what advisor?

The main shop advisor.

How excited is that advisor about seeing you?

They treat you like they don't like you.

Yeah. And then how does the customer feel when you're like, hey, thanks for coming in, Christian, but now I gotta introduce you to Kevin.

And by the way, Kevin's a. Yeah, wait, can we say on the.

Kevin's a sweetheart. Why would you say that about Kevin?

Oh, I didn't think our Kevin was a service advisor.

You're looking right at him and you're saying he's a douchebag.

Yeah, but he's right by my camera. It's super difficult to tell if you said to Chuck, like, hold on. Now look at. Right now I'm looking at the camera. Kevin.

Camera random that you said Kevin.

Yeah, I just thought that was. Kevin was the advisor looked at.

Kevin said Kevin. But you meant Chuck.

Yeah.

Yes.

But anyways.

Yeah, I just think that that's a Recipe for disaster to begin with. So my advice would be go somewhere where they just have advisors.

Just write everybody.

Yeah, because, you know, the other thing is, if you're an advisor, do you want to not write express? I want Express because I want to build clientele.

Yeah.

I want ups.

That's what I was thinking is that Josh gets a lot of ups.

No, he's an express. Yeah, but he can't do anything with them because you're express.

Yeah. Okay.

It's a broken system. You're trying to. You're trying to succeed in a system that's broken.

So that's my advice. Get out of there. Go somewhere where they just have advisors.

Then build your clientele. Like, what's the. Like, you build your clientele and express and then what?

Then you move to the main shop and take them with you.

You gotta give them back to the. What if they just want an oil change? Then you gotta give them to Kevin the douchebag.

Wait, is Kevin the douchebag in the main shop or is he.

Oh, so Kevin's the new guy.

Josh got promoted to main shop.

Kevin.

Kevin got demoted?

No, Kevin replaced him. The new kid.

Kevin Frickin Kevin.

Straight out of vocational.

Not straight out of Compton.

He was gonna. He was gonna do it, and then he decided he'd rather be a quick lube advisor.

Yeah, that's another career path opportunity for me, too.

Quick lube or it. No. You touch electronics and they stop working.

Oh, earlier today, I was observing one of our coaches doing an advisor training. A virtual advisor training? Yeah, I accidentally ended the entire virtual advisor training. I couldn't wait to tell you about this, and I figured I'd look and see.

So you went in there just to see what was going on and then.

Make a couple of notes, a couple of like, hey, good job. People were in there, like five or six, easily.

Okay, thanks for the question, Josh. That's my answer. Different than Christians. So, you know, you got to do what's best for you. But I would go somewhere that doesn't have quick little bit advisors just because it's. It's a broken system to build clientele. Very ineffective in my opinion. So thank you. Remember, Everybody, the number 8333 ask SDR. And we'll see you next time on Service Driver Revolution. Thanks for watching this week's Drive By. I hope we gave you something to think about over the weekend. We're uploading new, new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 Ask SDR and we'll answer your question on the show. That's 8333 Ask SDR. For special deals on our books and training, head over to offers.chris collinsinc.com now that's offers.chris collins inc.com I'm Chris Collins, and I'll see you in the next video.