A short podcast episode (Service Drive Revolution #17) featuring two hosts (Chris Collins and a co-host) discussing top reasons automotive service departments fail or underperform. The hosts use anecdotes (a brake light repair story) and identify common claims from service managers—primarily the need for more technicians and higher RO (repair order) counts—framed as actionable priorities to improve performance.
Chapters
The chris collins inc. Service drive revolution podcast.
So we're going to continue with what we had last time. The top reasons why.
Service departments fail.
Or underperform is what we're going to talk about today. The Mini, he. He was driving around in his tail light. Your tail light went out. Yeah, just the.
Just the brake light.
Random Saturday, and we thought, we've got.
The free.
So we'll go in and get. Get it done. And then there was the ringing. The ringing. How many times do you think it rained? Oh, it rang a while and that, but it was my wife doing it.
With Ryan, so she was. Even if it's three.
Times, it feels like it's forever. Yeah. And then she's got the phone and then it goes quiet and then you just hear service. And it took us.
It just took us both, like, right by surprise. Scared. Somebody on the phone and they're talking about the performance of their service department. What is the number one thing they say they need in order to perform better? Oh, yeah. They need higher techs. No, no. RO count. Oh, yeah. Right, yeah, yeah.
We need more texture.
Number two.
Yeah, you need more. Roll it.
You said it was going to be easy and I blew it. We love our industry.
