Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Get Out Of Reactionary Mode | SDR #224 Short

19 Jan 2023 · 0 min

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A short conversational clip (SDR #224 Short) in which Chris Collins and another speaker discuss the problem of spending most of the workday in a reactionary mode—constantly reacting to upset customers and immediate issues so there is no time for proactive planning. The speakers use an analogy of grabbing a cat by the tail (being dragged around all day) to illustrate the feeling of losing track of progress, and they mention the psychological stress responses often summarized as fight, flight, or freeze.

Next one I have is most of the day is spent in reactionary mode. You're reacting to upset customers. You're reacting to things instead of being proactive. You're not planning anything for the future because you're too busy. There's that old analogy came in. You grabbed the cat by the tail. It dragged you around all day, and then you let go at the end of the day, and you have no idea if you want or lost.
Yeah. Oh, it was kind of funny. So I was gonna say that it's fight or flight, but I was talking to this with Judy whilst I was getting my iv. She's like, well, there's more than just fight or flight. I'm like, what? What do you mean there's fight, flight, or freeze? Have you heard that before?
Yeah.
And I think that that's what happens is that the managers get to a point where they just freeze and they don't do anything.