Chris Collins tells service advisors to get repair authorization before diagnosing. He uses a Subaru with a check-engine light as an example: the O2 sensor usually costs $425 to fix. Write the authorization for that amount and call the customer if the final bill changes.
So let's say a customer comes with, in with a car and they have, you know, let's just say they have a check engine light on, right? So I know on this Subaru, let's say I'm an advisor at a Subaru store. On this Subaru, the check engine light is usually this O2 sensor or whatever it is and that runs 425 bucks to, to repair. When I'm writing the customer up, I'm going to get a repair authorization. So I'm going to tell the customer like your check engine light is on. I'm going to give myself $425 to work with. If it's more, I'll give you a call. If it's less, it'll be less. But oftentimes this is the O2 sensor and if, you know, we're in there, we, we want to do it but we got to diagnose it first and check it out. So I'm giving myself $425 to work with.
