Chris CollinsHelping Struggling Dealerships Build Profitable, High-Performing Service Departments | Automotive Coaching Expert | CEO

Getting to the Point Writing Books to Inspire Service Managers

17 Oct 2023 · 0 min

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Chris Collins (speaker) introduces his motivation for writing books aimed at service managers: he wants to provide direct, practical value and inspiration by "getting right to the point." He describes feeling afraid but deciding to give concrete answers and tools rather than merely "agitating the question," aiming to offer things service managers may not have thought of.

So I was really afraid. So then I thought, okay, if I want service managers to read the book and I want to give them value and I want to inspire them and give them some. Some things they never thought of or some tools, then I need to get right to the point. Here's the other thing in designing books that you're kind of told from people that make books is don't give them the answers, only agitate the question. And I was like, no way.