Chris Collins explains why that 30-minute oil change takes three hours. Shops queue you behind other cars, advisors use workarounds to reset timers, and dealerships have incentives that don't count the wait.
And the last one, your oil change should only take 30 to 45 minutes.
It'll take 30 to 45 minutes once it actually gets to a tech, but you're probably looking in about two hours.
And don't forget the 55 minute car wash.
Should you want it once.
We could do a whole show on the anatomy of the three hour oil change.
Oh my gosh. We should. That's. Oh, man.
Yeah, that's pretty much.
Pretty much. You got it, right?
Pretty much, yeah. Like, hey, so we're at least half a car behind in the shop right now. I'm hoping that you're not religiously keeping track of the time and won't realize that it's probably going to be closer to an hour to an hour and a half.
So half a car means 20 minutes.
20, 30 minutes.
Yeah.
And that's best case. Best case scenario. I've never worked at a shop that was on time ever.
I've never seen one get done in 20 before.
I used to work at a dealership where the oil change thing was 30 minutes or it's free. But it was 30 minutes once we started on it. Yeah.
So when does the Clark, when does the clock start?
Explain that to customers. Say, come in with this coupon. They'd be like 30 minutes or it's free.
Go sit there. Waiting room for an hour and a half. All right, sir, your 30 minutes just started.
They would line them up on the other side of the drive so you'd point and you'd go. So there's five ahead of you. I'll tell you when your 30 minutes starts.
That doesn't make sense. Cause if you really, if you actually like an actual physical oil change, if you're just doing the oil change takes 15 or 20 minutes, if that. But there's obviously you have to get it in the shop and you have to do the inspection. You have to get it on the lift, you know, so. Yeah, that's stupid. Yeah, do the whole inspection and everything.
It was funny to me at this dealership because.
You had an hours per RO bonus in the pay plan, which is archaic and I don't advise an hours per RO bonus, but the advisors would avoid oil changes. So they created an advisor 99 that all the oil changes went into and then they divided those up amongst everybody and then that was what affected your hours per row.
Right, well that's. You can upsell on.
Listen, we're not talking about, you know, Stanford business degree.
This place is running the space scruples.
Yeah, gotcha. But that's the same place where it was 30 minutes or spring.
You had these two kids. And what I did is my team leader would come over and inspect any of mine. And so because I had the only team leader that would do it. He would. Todd was his name. He was the greatest. He would come over and inspect mine. And so a lot of mine got pulled out of 99. Right. Because if you sold something, you would change it to your number. So.
It was just funny. I don't know. I wanted Todd to inspect everybody.
I want to know who advisor99 is.
Yeah, it's nobody. I just. I don't know. I feel like working under that kind.
Of pressure is we made a lot of money.
Really?
Oh, yeah.
Yeah. I would just.
I was there. I was like all the rest of the stuff. I was early 20s. Like, I think I was 23 and I was making like a buck 20. I mean, for 23, that was.
That's almost a dangerous amount of money for someone in their early 20s, I think.
Really?
I probably would have done horrible things without it.
Like what? 23 would have bought, like hookers and blow or what?
No, no. Motorcycles, boats, the whole. All the, like, the horrible things to invest in is what I would have done at 120k20.
That's normal. But I didn't do any of that.
No.
The hookers and blow.
Well, you did or you didn't do.
I've never. I've never tried. I've never tried anything like that. I would be scared. My mom did a good job of raising me because I remember when I was in high school, this basketball player died. He was like the kid coming out that was going to be number one in the draft. I forget his name. There's been documentaries on him, but he did cocaine and died.
Wow.
And he was drafted by, I don't know, the Celtics or somebody. He was going to the NBA. And my mom, like, you try once, you die.
It worked. Like, I was scared of Hank Gathers maybe. I don't know, but he was like the number one prospect coming out of the NBA draft and he went back home.
And then just one time.
Yeah, well, one time is all it takes, the way my mom framed it.
Yeah.
But I was always scared. Like, I just imagined doing it and then my heart blowing up.
Yeah.
Because the kid had a heart attack.
Wow.
Good parenting, though. Scare your kids.
That's great. That's where scare tactics work.
Yeah. Not on service drive. It definitely, definitely worked.
Thanks so much for watching this clip of Service Driver Revolution. We're uploading new stuff every day, so make sure you subscribe and click the Bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 asksDr and we'll answer your question on the show. That's 8333 ask SDR. For special deals on our books and training, head over to offers.chriscollinsinc.com now that's offers.chriscollinsInc.com I'm Chris Collins, and I'll see you in the next video.
