Transcript excerpt from a Chris Collins YouTube video offering practical advice for changing auto-shop culture by hiring new employees and holding them to stricter standards than long-term staff; emphasizes using new hires to shift norms and making clear consequences for not following desired behaviors.
The same day you're taking the first one out to dinner. I would be hiring new blood because nothing changes the scale more than new blood. And I would tell the new blood coming in that you're trying to change the culture and you're holding them to a different standard. So that goes something like, hey, you know, Tom here has been with us for 20 years, and.
You might see him not doing a test drive after he works on a car. You might see him not doing a video inspection. You might see him, you know, whatever. You're held to a different standard than him, and you're part of the new regime and you got to understand that. So if you do some of those things, you're gone immediately like it that you don't have the 20 years of leeway that comes with. And I would contend that you don't know how long that's going to last for him either. Yeah, they're. They're. Their fuse might be a little short. Yeah, right.
