Chris Collins shows how to get a 20% efficiency boost without training: set a clear minimum slightly above your worst performers, display daily metrics so people see immediate feedback, then raise the bar gradually. Unattainable targets backfire. Small, visible steps work.
If you got two texts at 30% and one at 40%, if you put the minimum requirement at 50, what will happen is those three texts will hit 50 and you're going to be flagging more hours in the shop. And then you can six months later raise it to 60 and watch how they'll just come to 60. Now if you put it in 100, they're, they're going to give up and you're going to have to get rid of them. But if you put it just a little bit above where that bottom group is and keep inching them up, they can, they can improve their efficiency by 20% just by paying attention. Yep. They don't have to be any more talented. They don't, you know, they don't have to have better work in order to do that. Just by paying attention and being more intentional and having a clear measurable that they have to hit. And oftentimes, kind of like we were alluding to a minute ago, in shops where that's an issue, we aren't posting the time. Nobody really knows what their efficiency is until they get their paycheck. It's way in the rear view mirror instead of a daily thing.
