A short conversational excerpt from a YouTube video by Chris Collins about using customer interactions as opportunities for continuous learning and improvement. Speakers emphasize that advisors/managers often fall into routines but can learn from many daily client interactions (noting roughly 14–25 opportunities per day) and should regularly question their habits to better serve clients.
And just like, ask yourself, like, am I doing the same thing I've been doing forever? Like, how many things have I learned from and changed? What am I am, you know, what am I trying to affect in the outcome that could be much better for the client? Right. And how is my behavior and my actions in my, you know, my routine? Because a lot of times advisors just in a routine.
But really, they have 14 opportunities every day to learn and.
Get better, sometimes 25.
Yeah, sometimes it's hard to glean all the stuff off of the 25 a day. But, but at 14 a day, you have a.
You.
Have a sample size. So I, whether you're a manager, advisor, dealer, whatever it is, I would challenge you to think about that in the sense that how much have you evolved and changed.
