How We Stay At Peak Performance (And You Can Too!)

I. I thought it was funny. Yesterday, we were on a coaching call with our coaches.

Not.

I guess you wouldn't say it's a coaching call. We were. We were on our bi weekly call with the coaches that are out in the field. They're all. They were all in stores. And you on the agenda. When we were talking about the agenda for the call, you're like, you're like, I want to talk about menus. Because one of the things that we will do when we go into a service department is we will help them redo their menu. And so you had seen some inconsistencies in the way we were doing menus.

Yep.

Because. Because you're good at sniffing those sort of things out. You had some things you wanted to say. And then. So on the zoom meeting, you. You said, okay, I'm gonna put up some menus and I want you guys to find what's wrong with these menus. So you're. The menu shows, like, the parts cost, the retail part, whatever's packed in, then the labor, then what we actually charge for it, and then the effective labor.

That's right.

Right. So there's a lot of information.

On the sheet. And so you. It was really funny. So you put the first one up. And then I'm like. And I. I don't know, what did I point out? Like, five things.

Yeah. I feel like you forgot that it wasn't just you and I talking pretty much is what happened. So I don't know if you guys have ever had that where you're in school and then there's someone that sits in the front of the room and like, the teacher will ask a question and then.

Yeah, I always hated that kid.

Yeah, that person answers the question and then. Then the question after that, and then they actually predict what the third question is going to be. So that was Chris yesterday, and I was trying to work on teaching a lesson to the group. So.

But be honest. Did I. Did I find things that you hadn't?

Yep.

Yeah. So. So what did you say? Because it was pretty funny. You're like, with all due respect, that's what you said. With all due respect. And I had no idea where you were going with it.

So. So at this point, Chris had been talking and pointing things out for a couple of minutes, and I had to pause and I said, chris, with all due respect, do you think we could let the coaches start the exercise now and point out, because it was about.

The coaches, it wasn't about me, the thing. And I apologize and I c. Like you put a financial statement in front of me or you put a menu in front of me. I go to work, like, I get super excited. Even to this day when I get a financial statement, I just want to go to work. I want to figure out what's going on.

You were absolutely. You were a kid on Christmas morning. I don't even know if you noticed. Like, you sat up in your chair and like you're glued into it. It was a lot of fun for us. And I think that the lesson and part of the reason that we're talking about this is to. To let everybody know, like, internally. One of the ways that we're always staying ahead of everybody is we don't stop. Like, you don't stop looking at things, I don't stop looking at things. And as the coaches, we're always trying to learn to get better. Like, that's why we do that kind of stuff. This is the, like, it's a passion.

I hijacked your well planned lesson.

Thank you. It was good.

But so on the second one, I sat there, I had a lot to say, but I sat there, I bit my tongue.

You did well. And they did perfectly, didn't they? They point out a lot of stuff.

Perfectly.

They did really well. Perfectly, perfectly. It was a stretch. Okay.

Do you believe that anything is possible?

For the most part.

What was that? What was the hesitation like?

I don't think that I can fly.

Oh, okay. No, yeah. Okay. So flying is not possible.

Correct.

What other things are, what is possible and what isn't possible?

So I'm going to try to keep this G rated because, like, for like the first seven things that came into.

My head are our audience does not care if it's G rated or not.

So let's see.

I would like to say that, that the chances of me becoming a really, really solid, like NASCAR style driver, they're dwindling. Would you.

Would you agree with the statement that if you put your mind to something, you could accomplish it?

Yes.

Then why can't we find a coach in Canada?

Listen to this. Long pause.

So, so what I'm thinking, I actually, I sit and you marinate for a second.

Did you want to say something but you held it back?

No.

Oh.

So I was. I really process, like, what's the reason? Right. So I think there's a couple of reasons that, that we have and is one is that there's definitely a difference between how we are and then how.

Canadians are.

So I think it would be. It's hard for anybody coming into our little thing because we're a pretty tight knit group and also all the coaches that we have have been with us for a long time in one capacity or another. So we know each other pretty well.

And a lot of us knew each other even before we started working together too. Like it, we're totally a clique.

So you don't think that a Canadian would fit into our clique. What is it about Canadians that you, you racially profile them is not being clickable?

I don't know. I just think that there's a different aggression to what we do. And I think that Canadians are Russian. Canadians are really nice people.

You know when they say that they're sorry, they don't mean it.

I know that they don't mean it, but they want to.

Yeah, sorry. They don't mean it.

No. But we will find a coach.

Canadian coach.

Yep.

So you keep wanting to hire an American coach and make a move up there, don't you? That's what you've been thinking. You're like.

You probably have somebody in mind that just went through a divorce that needs a change in environment. I'm just like, hey, by the way, we got you a two year work from it, right? You're moving to Canada.

Have we ever talked about Toronto? It's right in the middle of the country.

It's not, it's, it's above New York, by the way.

Yeah, it's above Buffalo.

What is the one in the middle? Calgary is more the middle.

Yeah. Like Alberta, which is a pretty cool city. Right?

Calgary.

So no luck on hiring a Canadian coach, huh?

Still trying. Still working on it.

Thanks so much for watching this clip of Service Driving Revolution. We're uploading new stuff every day, so make sure you subscribe and click the bell icon so you don't miss out. If you have a question you'd like us to answer on the show, call 8333 asksDr and we'll answer your question on the show. That that's 8333 ask SDR for special deals on our books and training, head over to offers Chris Collins Inc.com now that's offers.chriscollinsinc.com I'm Chris Collins and I'll see you in the next video.