Nissan's customer satisfaction survey asks if customers were greeted with a tablet, but that's not the real problem. Customers report waiting in the drive without being greeted at all. The actual issue is service advisors aren't coming out to meet them.
Nissan's a great example of that. Yes. Yeah. So the Nissan survey, there's a thing on there, too. There's CSI survey. Yeah, there's CSI survey. Or were you greeted with a tablet or something like that? And it's funny because they really don't care that you use a tablet, but they've gotten a ton of feedback on their surveys that people are waiting in the drive and not getting greeted. Like, the problem they're trying to solve with asking customers if they got greeted with a tablet is they want the service advisor to come. Right.
Idea.
