International Truck Coronavirus Update 12

Welcome, everybody, to Service Drive Revolution, your international Truck edition with my co host, Jeremy and Adam. How are you guys doing.

Buddy?

It's been a long time.

I know. What has it been in like a month?

It's been like a month.

Yeah.

A lot has happened in that month. I'm excited to catch up with you guys. We also have two very special guests, which we would refer to as superstars. Is that how we would put it? And very unique because it never happens. A parts manager that became a service director.

Right.

Doesn't happen. So for maybe the first and only time it's ever happened. But please welcome Tim and Jose to the show. Everybody give them a warm round of applause. Hey, gentlemen, how are you doing?

Very well, thank you.

They're in beautiful Massachusetts. We won't talk about the New England Patriots unless we run out of content, but we should. We should avoid that.

That's why I came on this show, to talk about the Patriots.

Jose, have you read any good books lately?

Right now I'm been pretty much into audiobooks because of my commute. I haven't really had too much time to sit down and read, but I've been audiobooks and more on the fantasy.

Side of the house. Right now I'm going through Brandon Sanderson's Oathbringer.

Oh, yeah, I read a lot of Wheel of Time.

Holy crap. Those are long books.

Yeah, they're very long.

But they're like fantasy fiction.

Yeah, yeah, they're fantasy fiction.

Like Lord of the Rings or what?

Sort of. Yeah, he does. He does create his own world and realm in it, and it's.

It's pretty intense.

What about you, Tim? Have you read any good books lately?

You know, it's funny, I've drawn a blank on. I've probably got three open on my Kindle right now, but I'm drawing a blank. I don't read a lot of fiction, but there's a couple of fiction books on there. But the most interesting book that I've read recently I reread was Extreme Ownership by Jocko Willink.

Oh, the best. The best.

The best. I mean, it's. I recommended to my. I have three boys who are just getting started in the world, and they're in their 20s. And I've tried to get them. I'm trying to, you know, find something that would hold their interest in terms of, you know, they don't want to read what dad tells them to read, you know, and. But I'm trying to get them to read that. I bought a meter book and.

You know, they have a military background. They're all three in the National Guard. So I think they'll appreciate a lot of that. So that's what I'm really. So I reread it recently so that I can maybe coach them up a little.

Yeah, that's great. That one would be on my list of what I would have my kids read that one and how to win friends and influence people I think would be a must for a kid. I, I got that book too late in Life. I was 24. I wish I would have got it when I was like 13 and I knew it all.

Yeah, but that's a tough read. The top read if you're.

When you're young.

I think I read it when I was young too. And then I read it again in my, you know, maybe 10 or 15 years ago. And you know, it's written in an old sort of style, but it really is timeless.

Hey guys. How's everybody doing?

Well, our hacker, Christian is here.

I just wrote a book on reverse psychology. I don't want you to read it.

We won't. Christian, you've been waiting this whole time to say that?

He's been waiting for a month.

I hope it felt good.

Poor Christian. I waited a month for that.

Yeah. So what, what do you, what are you reading right now, Adam?

Well, I'm actually just starting Chris Voss's book, Never Split the Difference. Have you ever read that?

I've heard of it, but never read it.

So actually, you know, Jose, I'm just like you trying to run around and stuff. I gotta, I got a little two month year old, so trying to listen to things a little bit while, you know, screaming or she's screaming or singing, you know, Mary Had a Little Lamb or Bingo is the newest one, you know. But anyways, so I've been watching and listening to some of these YouTube clips with Chris Voss. He's a former FBI agent and hostage negotiator. So going from that, now I'm going to start his book. I actually recently started it a couple days ago. But it's really negotiating, right? I think what we do on our daily lives is negotiate, even if it's small or big, yes versus no. And I especially think in all of our service manager training or service advisor trainings, there's always some sort of negotiation. I know we talk about sometimes that upset customer putting them on ice. But I also think in just our daily lives, just kind of thinking about, you know, the commitment when we're talking about a. Yes is always a commitment where there's a lot of people that are afraid to just say yes. Right. Because they're afraid, fully committed into that. So they're more, you know, advantageous to say no. And no kind of puts them in that kind of safe place to where they get that protection. And that's where I'm kind of more interested in how does that evolve into an actual conversation, discussion or negotiation into getting that yes of that commitment. So I'm just starting that and I think there's a lot more entitled than that to where we can apply it in almost everything that we do. But I really appreciate Chris Voss's kind of storytelling in the sense that he went to Harvard. He starts off the book going into Harvard and thinking that he'll learn some different tactics, but it's by the book and where he applies more of the different scenarios from the FBI. He was actually negotiating with some of the experts at Harvard. He actually had them where their, their mouth was dropped to the floor because he had them saying yes. Where they've got the, the best of the best. And they, they still were, you know, floored and open ended questions. So I'm pretty, I'm pretty obviously pretty passionate about kind of starting and finishing this book or at least on audio, but that's what I'm starting.

How have you, how have you used it on your wife?

I, I haven't used it yet. I'm a little, I'm gonna be scared. I think. Really it's always no. Right. And, and some sort of space.

So it's always no. How would you get her to a yes? Like how do you, how do you ask an open ended question, especially after having a baby, what, two months ago? How do you, how do you, how do you navigate that like an FBI agent? Like what's the trick?

Yeah, right. Well, I first need to like probably.

Not only finish the book, but practice a little bit. But one thing that he does say is give it a moment of like silence. When you have these open ended questions even after they say no.

So show us what, how would that play out? If you were talking to your wife and you were going to leave a moment of silence, what would you say? And then how long is the appropriate silence?

All right, so I'm going to go on a golfing trip this weekend.

How sound okay with you, hun?

Okay, now I'm pretty sure that that question is going to get us further away from the goal, not closer to the goal. That can't be.

See, that's the thing. I just left it. You didn't say no. You didn't say yes, so say no.

Okay. Sounds good.

I guess I'm getting better. Adam, you're gonna get this.

God, if that was the FBI, we'd be speaking Chinese. Come on.

I'd keep reading if I were you.

Yeah, thanks, Tim. Thanks, Tim.

Just a recommendation.

I love it. I'm gonna check it out and see if I can help you. But I've seen him many times and I've never bit. But if you like it and you say it's good, I'm in. I'm gonna add it to my queue. What are you reading?

Jeremy.

Oh, boy. To let Adam finish his thought. He's really passionate about this book, and I think he's gonna. It's gonna change your life, Adam. I can tell your skill set has expanded exponentially.

Yeah. The best we can hope for is he gets to go play golf.

Well, I do want to talk about a book that I've read that I hate. But first, Jose, I'm reading the Name of the Wind right now by Patrick Rothfuss. Once you finish your. Your Sanderson books, try this one. I do like it a lot. Not all fantasy books hold my attention very well.

This isn't. This isn't a show for nerds, Jeremy.

You know what? Too bad.

This isn't too bad.

Who's better, Superman or Batman?

I have a really hard time with fantasy. I don't know. I just. The suspension of belief just doesn't work for me. I don't know why.

You lacking a nice Batman?

Batman number one. Just saying what he said.

He's all right.

Anyway, what's the book you hated?

Never Eat Alone by Keith Ferrazi.

What was it? What was it about?

It's about networking. It's a skill set I think is very important.

And.

It's just.

The dude, name drops, constantly name drops, people I don't care about.

It takes him forever to get to the point. And I think that.

I learned one thing in the book, and that's that when you're learning to communicate with people, you can be a human being. Like, you know, you can connect with people by, you know, revealing a little bit about yourself. And I've been working on that. But, I mean, generally, the book was just horrible to get through. I got through most of it, and I just went on to better things. But it just. I know the concept's important, but the book was boring, and I'm not going to finish it. And I've learned. I'll learn about networking some other way, I guess.

So Actually, one of the books that I have downloaded onto my Kindle is his newest book. He wrote Never Eat Alone, which is his first book. You're right. It's insufferable in that way, where it's all about him and how cool he is. Essentially. He wrote another one called who's got your back? It's not bad. It's about creating a team of advisors and people that sort of help you. Actually almost what we're doing here in this way. Not bad. And then I honestly don't know the title of this one. I.