International Truck Coronavirus Update 7

Welcome, everybody, to Service Drive Revolution. The rock and roll Service drive show. The number one show in rock and roll. Service drives. That guitar is beautiful. Welcome, Adam and Jeremy to the show. Adam, are your fingers calloused? Show us your fingers.

I'd say my last couple ones are a little bit. You really can't tell on there.

How many hours a day have you been shredding?

Roughly? On average, about a couple hours. I probably need to do a little bit more. Friday was pretty intense. About four hours. It probably needs to be more. But my fingers, I have to build them up, man. I had to take Saturday off just because four consistent hours. I was playing Lynyrd Skynyrd, man.

That's awesome. Well, Yngwie practices 10 hours a day, so when you want to be Yngwie, you gotta get up. You gotta get up to that. We have an exciting show for you today. We're going to talk about the one thing. If you mess up everything else in the day, there's one thing that you can't skip. It's the magic. Every day that you have to make sure you do. And we're going to talk about that. We also are going to talk about the books that we're reading. But first we have to talk about why we missed last week. And it wasn't me. It wasn't rock and roll Adam. It was Jeremy. He no showed. Why did you no show Jeremy? What happened? Well, your house didn't burn down.

No, it didn't. My oldest son was running in the kitchen, which is right above my head, and he tripped over a car or a toy of his and then went head first into the kitchen island and cut the inside of his ear to the degree that we had to have it glued. So he would. Yeah, he was. He was bleeding pretty good. Poor little guy.

So is that the new thing at the hospital is they glue them? They don't stitch them up. They.

They got a different. It's like a scale. If you really. If you really get it deep, you still have to stitch it, but they glue it. Generally, he's. He's had a couple facial things glued because he keeps, you know, flying into stuff. So.

How many times did you have to have stitches as a kid?

Oh, three, I think.

How many is he at?

He's only at two glues, so he's doing okay.

Do they give him a punch card at the hospital? Like, do you get. Do you win something after 5 or 10?

I wish they did, because honestly, I would be like, I'd be getting free Coffees left and right or whatever they would give.

How many. Adam, how many times did you have stitches when you were a kid?

Three times.

Three.

I actually had to get minor surgery on your fingers. Just three? Yeah. My pinky finger. It's pretty sad. I was playing underneath a stadium and fell in a broken beer bottle out of all places, and we had to get minor surgery on it. It was pretty insane.

Oh, wow. Wow, you guys are tough.

Actually, I got a. I got a messed up eyebrow because I fell down the stairs of the Tonka truck in my. In my hands when I was.

And it hit your face?

Yeah.

Yes, it did.

That's awesome.

That's why I'm so handsome.

Well, I'm glad everything's okay. I was worried when I got the text that. That you had canceled. I was like, what's going on? And then you didn't answer back right away, so. I'm glad he's okay. That's scary.

Yeah. I'm glad he's all right. He's. He was actually fine like an hour after he got a glue too.

Let's talk about the books that. That we're reading. You guys feel like you had a lot of time to read more than normal during this quarantine?

Do we have the time? Yeah. Have I used the time?

No, no, I do.

He's. Adam's learning how to play guitar and reading a book.

Okay. What's your.

I think I've just allocated.

What's your. Adam.

Yeah. Tell them what your book is, Adam.

Oh, man. I. I appreciate your guys's service. Drive revolution. But I wish that we did have a video recording last week because we would at least had it up before because, you know, just coincidence picked the 11 rings. The soul of success from Phil. Phil Jackson. If you guys been watching the Last Dance, which has been a pretty epic series. I remember, yes, I was. I was a little, little guy, but I remember watching all the. The championships with the Bulls actually at that time, watching with my dad. And I have to admit, I kind of lost the three thrill of the NBA after Jordan left.

It was really kind of hard, but I never. I knew that there was a book that Phil Jackson wrote and had about, but I never really, you know, read anything about it. And then, you know, just, you know, I know we're looking for books and I found this one and. And watched the series and I kind of just wanted to know a little bit more about Phil Jackson because I remember, you know, even at the time there was kind of a lot of scrutiny with Phil Right. And not really.

The noise that was going on around him. They really didn't, you know, they were pressuring him to say more because they were just trying to kind of get him to say something. But after, you know, reading this book, there's more to it that I was like, wow. You know, they call him the Zen Master. And, and just his philosophy behind a whole bunch of things just kind of were enlightening to me. And one thing that really stood out for me is that, you know, the noise. He has a lot of the noise blocking or canceling.

He.

Before games, kind of the joke around was, you know, having, you know, certain what meditation techniques and stuff with his team. I thought that was kind of interesting and just, you know, growing that about. And a lot of people kind of teased him about it, but really he was just trying to clear people's minds. So, you know, some of the times, one thing that kind of stuck to me too is like, when in doubt, do nothing. Sometimes is the best solution, you know, and he. He says, especially in sports. But I think, I don't think it's really not to do anything, but it's just really to clear your mind of all the noise around you. And I think especially in the. In our COVID 19 crisis that we have going on, you know, there's all this political noise, noise from others. You know, everybody's going to always have some sort of opinion. I think it's the same thing within our businesses, you know, within our. Our dealerships or even, you know, at headquarters. There's going to be a lot of noise. And sometimes we just need time to kind of, you know, a little calmness and separation in that. And honestly, that's what's given me some time within this COVID 19, you know, to pick up some of the stuff that I used to like to do a lot. Playing guitar, reading some books and trying to. Some enlightenment. So I think this, this book is great. I'm excited to see the rest of the. The series. It's. It's definitely. It's hitting home. It gives me. I don't know about you guys, if you have seen it, it gives me the chills, man. I met Michael Jordan actually. He used to have a basketball camp over here in Elmer's College. So I got lucky enough to just kind of sneak in there, you know, since I'm the outlaw or whatever, and meet him. And, you know, he's said two words. He called me a bum. And then I got a picture and I walked out.

Why did he call you a Bum.

Do you guys remember when it was actually that clothing line, Bum equipment that was really big back in, I don't know, late 90s?

I had one of their sweatshirts.

My. My dad, like, loved that, you know, line or whatever. So, like, literally, he's dressed from head to toe and Bum equipment. I had the socks. I had the shorts and the shirt. And dude, like, he's. I had all this stuff. My dad was super excited at the time to get all this stuff signed, and they're like, no, we only have time for a picture. So I'm, like, carrying all this stuff running up there, and he's like, bum, put that down. He's like, all we got is, like, a 30 seconds for a picture. So here I'm trying to drop all this crap down, running over there, and he's just kind of. Hurry up. Let's go take this picture.

Can we get. Can we get our hands on that picture?

Jordan moment? Yeah, I'll. I'll.

I'll show screenshot.

That'd be cool to show. Okay. So how far into the book are you?

I'm like, midway through.

So would you.

A lot of it is.

What is your point of view on meditation.

Prior to the book? Was. I. I don't really. Didn't really have an opinion about.

Have you ever tried it?

I know it. It maybe wasn't. No. And that's what I was gonna say. It's not. I didn't really think it was for me, but I think this book has kind of opened up my perspective to. To. And maybe trying it out or looking at it. Right. You know, in some sort of aspect.

So I've done. I've done meditation for a long time, but I do transcendental, which is one they talk about in there, and it's easier to do, and it's not like you go away for eight hours, you know, I could never do that, but it's just 20 minutes. But it really does make a difference in so many ways. The other thing that I love about that book is that he would make them practice in the dark. Have you got to that part yet?

What if.

No, no.

So he'd make them practice in the dark, and then. So they'd have to pass and everything in the dark. Run the triangle in the. In the dark. I thought that was fascinating. And then in the beginning of the season, he wouldn't call timeouts because he's like, what happens if we're in the playoffs and we don't have timeouts? So they'd all be looking at him like, hey, they're making a run. Like they're playing the Rockets or whatever, and the Rockets are making a run. Usually a coach will break momentum by calling a timeout, and he's like, no, keep going. What are you gonna do?

I thought that was awesome, because they almost said that that was like, the rule of thumb at that point in time is that you call timeouts to kind of pattern interrupt. I just want to let him play. Yep, yep. Yeah.

I thought that's his best book. I've read all his books, and that one, by far, I think, is the best. It's a great book.

So I finally think this is a.

Good time for me to hop in.

Oh, there he is.

So I'm branching out this week. I've actually got a philosophical thing to tell everyone. And just to make sure, Adam, with your perfect Chris Collins beard, no one would ever question your originality.

Oh, great.

Why are you picking on him? His beard looks great. It doesn't look like my beard.

Gorgeous.

But here's what I'll tell you.

If one door closes and another one opens, you're in prison.

If one door opens and another one closes, you're in prison. Okay, well, there you go. You heard it here first. Only on Service Drive Evolution. What's your. What's your book, Jeremy?

Oh, I had.

The Art of War right here. I'm not fancy like Chris, and I couldn't read in the original Samuel Griffin. He is a general in. Brigadier General in the US Marine Corps.

Oh, wow.

So there.

So he breaks it down into terms us mortals can understand.

Well, he offers the text, and then he goes into, like, analysis of each person that wrote it and, like, what their motivations were and the kind of time period they grew up in or they operated in. Now, if you haven't read of the Art of War, chances are you have. It was a big. It was a really big business text in the 80s and 90s, but it.

Was also really big in the 1600s.

Yeah, well, it was. It was really big in the. In the times it was written, too. So, you know, But I really like the Art of War because it really goes into the analysis of conflict. Like, what really. You break down winning a conflict into. And one of the biggest things they talk about is you can. You can. You have to understand your environment. You have to understand yourself. You have to really know your strengths and weaknesses, and you have to understand your opponent, what their strengths and weaknesses are, and you have to understand the landscape, like the environment you're operating in. You have to know all of those things before you can achieve victory. And that's really something I think that we all really think about a lot. We make assumptions of what our market looks like or what the economy is like and what our customers are like and what our business is like without really, really looking into it. And I think it takes a lot of self reflection and a lot of listening. It takes a lot of observation to really understand. And I think that's the biggest part of this book is understand yourself, understand your environment, look around you. But also it has a lot of good concepts of leadership in it. Like here's a quote, I really like a couple of them actually. Sun Tzu said, if regulations are not clear and orders not thoroughly explained, it is the commander's fault. Also, if instructions are not clear and commands not explicit, it is the commander's fault. But if they have been made clear and are not carried out in accordance with military law, it is a crime on the part of the officers, basically meaning if you want to hold people to a standard, if you want to hold them to your standard or your rules and regulations, they have to be clear and understood. After that point, you can assign responsibility, but until then, ownership is yours.

So say an advisor doesn't call a customer back or a tech doesn't do an inspection on a truck, then they're court martialed.

Yeah, absolutely. That's, that's the way it should be done. Or, you know, you can make sure that. Do I do we reinforce daily calls as part of our dealership? Is that part of our culture? If not, if it is and it's understood, then, well, what are you doing? But if not, then what am I doing?

Yeah, that's really good. That's great. I've been reading this one, the Ellipsis manual. So I had somebody on Instagram in law enforcement tell me to read it. It's. It's great. It's really good. I can't recommend it enough. It's kind of, it's kind of deep, but it's a lot about behavior that. It's the anal analysts and engineering of human behavior.

So are you going to interrogate us now?

Is that leading into your new career as an interrogator? Yes, man.

I would love, I would love to go into law enforcement.

You'd be, you wouldn't be a very good undercover officer at this time.

What are you talking about? I'd be great undercover.

Why do you say that?

Your face is part of your logo, man.

Yeah, but it's only in automotive, you know, in trucks like nobody knows me anywhere else.

We're taking you worldwide, Chris.

Well, just not. It's not in the inner city. Like, I just don't need to be known in the inner city. That's where I'd go undercover.

Right, okay.

Buying like crack cocaine or something. You can't see me buying crack cocaine.

No, I can't.

You know, I hear people that do crack, a lot of good things happen for them after.

Really.

It always is in. Yeah. Happy ending to the story.

Yeah. Every time I've seen it on Law and Order, it really does go well for them.

It's a win, win for everybody.

We should, we should also talk about how next week we have the coaching meeting online if anybody wants to join. I know we've sent out emails, but if you didn't get it, we have some great speakers on there. It's going to be a great couple days of, you know, talking about leadership and how we can get better. It's.

We have got that guy from Humor in the Workplace on there, don't you? Who? The guy, the guy that wrote the, the book about humor in the workplace.

Yeah, Drew.

He's funny.

So you know what we did, you know what we did last week is we had him coach our coaches. So every morning at 7 we got on 7am and he, every day he like taught him a different thing. On the Friday, the coaches did stand up comedy.

Oh, really?

Oh, that's awesome.

It was unbelievable. Like, I'm not joking, like in a week he turned them in. Like, my stomach hurt. We had everybody in the company get on zoom and they performed, you know, and it was hilarious. Like, unbelievable. So there's going to be a little bit of that on the, the coaching meeting where the coaches all are going to, you know, each one of them has something they're going to talk about. But expect, expect some, some laughs, good content. Yeah, he's great. I can't say enough good stuff about him. There's also John is going to be on talking about, about sales. Jenna is going to be on talking about, you know, performance and kind of like personal stuff. I know I'm forgetting somebody else, but. Oh, we have the winningest coach in college baseball history. He now he works for Jeter, but he's coming on and telling his story, which will be great too.

Awesome.

Feel like we're getting hacked again.

No, Yeah, I hear a little blip there.

Yeah. James, he's got a really, he's got.

A super cool story.

Let's now my not funny hack.

Thanks.

Well, actually the first one wasn't funny either.

Oh.

So Jeremy, what is the one thing, besides putting on your pants, your shoes that every manager should do, no matter what, consistently that will open up all kinds of other doors and opportunities? If you just did this one thing every day, what would it be?

It's the easiest thing. It's what we call morning huddles. Can't talk about these things enough. What they are is simply 10 to 15 minute discussions in the morning when the managers, the advisors, foremen and the parts counter people all get together and they talk about what's going to happen for the day, they set a plan. I cannot talk about, I can't say enough how important this is. For every dealership that listens to this and every dealership that doesn't listen to this, have one of these every single day. It's very important.

So what are, let's talk about this for a second. What do we think employees are thinking about? Your advisors, your techs, everybody? What do you think they're thinking about on their drive into work every day? You think they're thinking about how they're going to do amazing inspections and how they're going to turn hours and they're going to connect with customers on a deeper level? You think that's what they're thinking about? No, no, no, not at all. What are they thinking about? They're thinking about their bills, their argument with their spouse, their 13 year old daughter that just told them they were pregnant. Whatever it is, they're not thinking about work, they're thinking about their problems. Right. And so the most effective thing we can do is get everybody together first thing in the morning and just refocus everybody on why we're here in the same shift. Meeting you would give tomorrow is the same one you'd give today. This is why we're here, this is what we're going to do. These are our goals. And then anything else that's topical, you know, to the day, really make sure to. Here's one mistake the managers make is they start doing these, these morning huddles and they make them a beat up session. They are not a beat up session. Beating up should happen one on one. This is all happy, it's fun, it's music, it's high fives, it's celebrating the team that you have around you and getting them focused on the passion that we should have for our customers and for trucks. Right?

Absolutely, absolutely. It's. You can go every. And the thing about it is it requires everyone to speak to their area of responsibility, like if you're a service advisor. All right, I'm going to get these, I'm going to get approval on these estimates today. I'm going to get these customers in for their appointments today. And we're going to get these customers out today. And it's, you go through each role so everyone takes ownership of what they're responsible for rather than just hiding behind their desk.

It should just be a simple stand up meeting, everybody in a huddle. It's not, sit down, relax. 30 minutes of, you know, nothing. It should be precise to the point, quick, tempo, but remind everybody why we're here. Talk about the things that are topical, motivational quote, play a little video from YouTube, talk about what's going on that day, what's open, what needs help, get everybody together and then 1, 2, 3, break. But it shouldn't be more than 15 minutes.

No. And when we have, when we have huddles on our team.

There was actually a guy that had a bomb timer. Like it was like one of those online timers set to 15 minutes. And if he went over 15 minutes, that timer went off and the bomb went off like this.

So it's an imaginary bomb, Right?

It was an imaginary bible. I should clarify that. But anyway.

The whole time that you were watching this timer, like, oh, crap, I only got five minutes left. I better get, I better talk about what I need to talk about. So it's, it's really important to have that time. Otherwise people are just gonna ramble on about whatever else they want to talk about rather than sticking to the point.

Yeah, that's good. That's a good, that's a really good one. Yeah, it's awesome.

I like to add being prepared to coming into the huddles though too. I think that helps keep it clear and concise. When people come to the huddles and they're a little bit, you know, prepared, you can just hit it like a quick pulse check be done. And it's exciting when you do have that 15 minutes, but the huddle actually ends in like 10 because everybody's on point and everybody gets through there. And then we can get, get to work and get on the game plan and run the play. Right?

Yeah. And I think too, like doing a little advanced version of this is when I'm in a, in a store and we have a morning huddle. You can tell a lot about the manager by the morning huddle. Like you can tell when people are 10 minutes late for the huddle. Like the manager really isn't. He doesn't really have, or she doesn't have a clue what's going on. There's no accountability, you know, speed of the leader, speed of the team. And so also kind of step back a little bit and look at your. Your morning huddles. And like, are people on time? Because like, I always have a saying, like, if you're on time, you're late. Early is on time. Right. Are they ready to go? Like, or are they running in last minute and disheveled? And every, you know, that's, that's a representation of your business and how you're, how you're running it so that it's a good, good way to tell, like, we're all here, we're ready to go to war together and go to battle. Are they late? Are they ready? Are they not ready? Are they tired? Are they in a bad mood? What is it? It's a good thermometer to the temperature of your department.

Absolutely.

For sure it's good.

That's one of our simplest Diamond Edge action plans located on our Diamond Edge page. But again, every day, everybody attends, everybody shows up, everybody speaks. Oh, hey, Christian.

Have you been watching the news?

I've been trying not to.

Yeah. So John Travolta just got admitted to the hospital over the weekend.

Oh, no.

Coronavirus. But then they found out it was Saturday Night fever. And he'll be staying alive.

That's better.

So you gotta leave on a positive note, staying alive.

Can you play that, Adam? Staying alive. Not really our style. Right. We're more in. We're thinking more rock and roll powers allowed here. Yeah, no harmonies. That was good. Good stuff, you guys. That's fun. I missed you last week. Glad we we got this.

Oh, for sure, for sure. Hopefully my son is able to look around for toys, you know, scan his environment, know his environment and stop running into things.

Maybe you should start having a morning huddle with the family. Here's what's gonna happen today. We're gonna pay attention.

It'd just be pandemonium.

Get a whole map. Get a whole map of your house. Follow this direction.

You don't have proper signage at your house?

No, you know what?

That's probably what it is.

Yeah, that's exactly it. Yeah. Little morning huddle.

I'll figure it out.

Get the family in line. Get them focused.

Yeah, My oldest would be. My priority is going to be. I'm going to fight homework all day and then run into stuff and my 4 year old's just going to break something in front of me and then My poor wife is going to work very, very hard to keep them in line as well as sell stuff because that's what she's good at.

I don't know, the kids will probably end up like running Fortune 500 companies someday.

My four year old's gonna end up running a small country of his own. President for life.

Are you starting him with the game Risk right now or what?

No, no, it's a risk. It's a risk parenting him.

That's awesome.

Cool.

So you're saying I have a lot to look forward to?

Oh, yes. I have such wonderful things to share.

Well, Adam, your genetics might be a little different. You know, genetics have a lot to do with this.

So they're just going to come out very hairy or what?

Hairy and like how many times were you kicked out of school in detention? Like you kind of want to line all that up because in a lot of ways this is God's way of paying. Paying you back for sure.

I got away with a lot of things, so. That's where my wife keeps telling me. She's like, well, if your daughter's like the way you were in high school, she goes, just be ready.

So, oh yeah, God's gonna bring you back for sure.

You can't be ready.

I can't wait till roll with it. The 12 year old boy with a nose ring. And what are those things in their ears that like plugs? Are they called plugs?

They're gauges.

Aren't they gauges?

Gauges. He'll have a face tattoo like Post Malone.

It'll be so great.

I know.

Oh, good times.

Don't wish on that.

Okay?

Hate on me, Ricky Bobby.

Thanks, you guys. We'll see you again next week.

Bye. Take it easy, everybody.