This content was created by Chris Collins. This content was uploaded by Chris Collins. This is a YouTube video titled "Is AI The Data Driven Advantage in Service Departments?" featuring Chris Collins discussing the challenges and advantages of using AI over human advisors in service departments, particularly focusing on consistency and data quality.
The idea of having an advisor becomes a huge disadvantage is not just in that inconsistency, but in AI's ability to serve things up in different ways and test because an advisor is struggling just to be consistent. If you told an advisor like, hey, I want you to present this 25 times this way and 25 times that way, you really, your data is. I mean, I've tried this before. Your data is okay, but it's not as good as the data. In something that is learning in a sense, right? They completely take the emotion out of, oh, well, they were in a hurry or they didn't have time or whatever. It's just a step in the process.
